2569 Peachtree Pkwy Suite 210, Cumming, GA 30041

Our office/ phone hours are Mon – Fri 9:30 AM to 7 PM

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I book my event?

You may book your event in person or via phone.

Do you have payment plans?

Yes, we offer payment plans and we are happy to work with you. An initial retainer fee is due at the time of booking and you have the option to pay in full 14 days prior to your event or to set up a monthly payment plan. For specific information, please contact us directly.

Can I take a tour?

Yes! We would love the opportunity to show you the venue and discuss the details of your event. Please call us at 678-900-9948  to schedule a tour. We typically schedule tours from 9:30 am-6:30 pm during the week, and we can often also accommodate tours later in the evening and on Saturdays and Sundays.

What are the hours of operation?

Our regular rental hours begin at 8 am seven days a week.  Events occurring past midnight requires a security guard.  We can accommodate meetings outside of our regular schedule on a case by case basis.  Tours are by appointment only.

What is your cancellation policy?

Once you are booked there is no refund of money upon cancellation or rescheduling. If you need to cancel we can issue you a credit which must be activated within 365 days from the day that you made your initial booking.

Why can't I rent fewer than 6 hours for social events and 9 hours for weddings?

It can stressful for both the event host and the vendors to try to complete everything in a smaller block than 6 hours (9 hours for wedding events). This causes your caterer to be rushed, doesn’t allow much time for the setup of personal items, and it adds undue stress.

What is included with each rental?

60 inch round tables, 6 ft rectangle tables are included in all rentals. We are able to provide additional items depending on the package that is chosen. When you arrive at the start of your event, everything that Gleaming Event Hall provides will be set up, allowing you and your vendors time to set up any additional items. Gleaming Event Hall will take care of room cleanup at the end of your booking time and that does not count as part of your reservation. We are happy to remove anything you would like thrown away but ask that you have your guests, décor, personal items, etc., removed by the end of your time block.

Can I bring in outside catering? Bring in from home? Potluck?

You may bring in outside catering. We also have a list of preferred caterers if needed. You and your guests are welcome to bring in your own food including homemade items if you would like. Please note that Gleaming Event Hall can provide plates, napkins, flatware, serving utensils or wait staff at an additional charge.

What is your alcohol policy?

If you are planning on serving alcohol at your event, Gleaming Event Hall requires all clients pay a bartender fee for our in house bartender. T Gleaming Event Hall also has the right to require a security guard at events where alcohol will be served.

What are my décor options?

You are welcome to design a custom room layout with our event assistants. Gleaming Event Hall offers additional linens for rent such as specialty table linens, chair ties, table runners and lounge furniture. We also offer full decor packages.

Can we come in early to decorate?

You are allowed access the venue when your time block starts, so if you know you will need extra time to decorate, make sure you include your decorating time in whatever time block you choose. When your time block begins, we will have all of your tables and chairs set so the room will be ready for you or your vendors to decorate at that time.

Do I receive an invoice for my order?

Yes, your invoice will include the time and date of the event and any other information required to ensure accurate billing.

Send us an email

or give us a call: 678-900-9948.